How long do your deliveries take?

The estimated delivery times are shown on each product page. We’ll email you each step of the way to keep you informed.

Please note: Some larger orders will be delivered to the curbside only, if you need additional information regarding the delivery of your order please contact our sales team.

Do you offer next-day delivery?

Yes! Lots of items are available on an express service. Make sure you contact us first thing in the morning if it’s time critical.

Can I collect from you?

Yes. You can collect your order from our address (Clickbasin, Hannah Court, Unit 1 Business Park, Darlington, DL3 0AW) at our Trade Counter!

Do you deliver on weekends?

Not as standard. Our deliveries are made on working days. But if you do need an urgent Saturday delivery we can accommodate on occasion. This will incur a premium charge if/when possible.

Can I return a product?

If you’d like to return a product, you must either post them to our address Clickbasin, Hannah Court, Unit 1 Business Park, Darlington, DL3 0AW, email sales@clickbasin.co.uk or give our team a call on 01752 692 294 for a return label or to arrange collection.

Will you pay for the delivery costs if I return a product?

We will pay the costs of return if a) the products are faulty or misdescribed, or b) we have told you of an upcoming change to the product, a delay in delivery due to events outside of our control, an error in pricing or description, or because you have a legal right to do so as a result of something we’ve done wrong. In all other cases, you must pay the costs of return.

If we are refunding you for the delivery costs of your returned item, we will refund you the amount that it would cost using the least expensive delivery method we offer, regardless of the delivery method you use.

If you are responsible for the costs of return and we are collecting the product from you, we will charge you the direct cost to us of collection.

When will you refund me for my returned product?

We will refund you for your returns by the method you use for payment within 14 days of the day we receive the product, or, if earlier, the day on which you provide us with evidence that you have sent the product back to us.

We may make deductions from the total refund if the value of the goods has been reduced by handling contrary to the manufacturer’s instructions – if we discover this after you have been refunded, you must pay us an appropriate amount. For more information on returns, check out our Terms & Conditions of Supply.

Do I have to register?

No, you do not have to register but if you do we will keep you up to date with any developments to the site & any special offers.

I’ve already registered; do I have to log in to order?

No, you do not have to log in to order – you can complete the checkout process as a guest.

I’ve forgotten my password, can I reset it?

Yes, if you have forgotten your account password then please click here to request a reset.

Do you offer a Trade or Credit Account?

Yes, we do! Trade customers can sign up for a cash or credit account to benefit from exclusive discounts. Join today, or call our dedicated trade team to find out more.

Can you send me a Pro Forma Invoice?

If you want to pay by BACS we can send you an invoice before you pay. Otherwise; just order online and in seconds you will be emailed a copy of your invoice.

Can I pay by Bank Transfer?

Yes, you can select this method of payment at the checkout.

Can I print off Data Sheets and Installation Guides?

Yes, most of our info is supplied in PDF, including COSHH, Technical Data Sheets and Product Brochures – there for you to download & print, free of charge at your will.

How do I use SUPER rewards?

You can find out all about our SUPER rewards scheme via our dedicated FAQ page. Click here to learn more!